Terms of Service

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you use PracticeReady Hub on behalf of a dental practice, medical practice, healthcare organization, company, DSO, management organization, or other entity, you represent that you have authority to accept these Terms on behalf of that organization.

In that situation, "you" and "your" may refer both to the individual user and the organization on whose behalf the Services are used.

2. PracticeReady Hub Services

PracticeReady Hub provides software tools designed to help practices and organizations organize and manage operational and compliance-related information.

Depending on the subscription plan and features purchased, the Services may include functionality relating to:

• X-ray equipment and compliance documentation
• Equipment and asset management
• State registration information
• Compliance document storage
• Inspection-readiness reporting
• Equipment service and maintenance records
• Service invoices and service cost reporting
• Sterilizer and spore test records
• Supply and inventory management
• Inventory thresholds and stock alerts
• Inventory usage and value information
• Vendor information
• Staff information
• Practice and location information
• Calendars, reminders, and operational scheduling
• Document management and storage
• Reports and exports
• Multi-location management features
• Other features that PracticeReady Hub may make available

Features available to you depend on your subscription plan, purchased locations, account permissions, and any separate agreement between you and PracticeReady Hub.

Important Compliance Notice

3. Regulatory and Compliance Responsibility

PracticeReady Hub is designed to assist customers in organizing records and information that may be relevant to regulatory compliance and inspection readiness. However, PracticeReady Hub does not guarantee that use of the Services will make a customer compliant with any particular federal, state, or local law, regulation, rule, standard, licensing requirement, or inspection requirement.

Laws, regulations, agency interpretations, equipment requirements, registration requirements, inspection requirements, and other compliance obligations may vary by jurisdiction and may change over time.

You remain responsible for:

• Determining which laws and regulations apply to your practice
• Maintaining required licenses, registrations, permits, and records
• Ensuring information entered into PracticeReady Hub is accurate and current
• Meeting applicable inspection and reporting requirements
• Maintaining equipment in accordance with applicable requirements
• Consulting appropriate professionals when necessary

Information, reports, reminders, checklists, links, templates, or other materials provided through PracticeReady Hub are for organizational and informational purposes and should not be considered legal, regulatory, medical, accounting, or professional advice.

4. Reports and Inspection Readiness

PracticeReady Hub may allow customers to generate inspection reports, equipment reports, compliance summaries, service reports, cost reports, inventory reports, and other documents based on information entered or uploaded by the customer.

These reports depend on the accuracy and completeness of the underlying information provided by the customer.

PracticeReady Hub does not warrant or guarantee that any report generated through the Services will satisfy every requirement of a regulator, inspector, agency, licensing authority, auditor, or other third party.

Generation of a report does not constitute certification of compliance and does not guarantee that a practice will pass an inspection.

5. Accounts and Account Security

Certain features require a PracticeReady Hub account. You agree to provide accurate, current, and complete account information and to update that information when necessary.

You are responsible for protecting your account credentials and for activity occurring through your account or through user accounts that your organization authorizes.

You must promptly notify PracticeReady Hub if you believe an account has been accessed without authorization or account credentials have been compromised.

PracticeReady Hub may provide different user roles or permissions. Organizations are responsible for determining which individuals should have access to particular locations, records, documents, or features.

6. Subscription Plans and Location Access

PracticeReady Hub may offer different subscription plans with different features, usage limits, location allowances, or other functionality.

The subscription plan, pricing, billing period, included features, and other applicable terms presented at the time of purchase form part of your agreement with PracticeReady Hub.

Unless otherwise agreed in writing, a subscription may only be used for the practice locations, organization, users, and purposes authorized under the applicable subscription.

Customers may not use a subscription to provide unauthorized access to unrelated organizations or locations that are not covered by the customer's subscription or another written agreement with PracticeReady Hub.

Multi-location organizations may be subject to separate pricing, subscription requirements, order forms, or enterprise agreements.

7. Fees and Payment

You agree to pay all fees associated with the subscription or Services you purchase.

Fees and billing terms will be displayed at the time of purchase or described in an applicable order form, proposal, or written agreement.

Subscription payments may be processed by a third-party payment processor such as Stripe.

By providing a payment method, you authorize PracticeReady Hub and its payment processor to charge applicable subscription fees, taxes, and authorized charges to that payment method according to the billing cycle you select.

You are responsible for maintaining accurate billing and payment information.

8. Automatic Renewal

Unless otherwise stated at the time of purchase, paid subscriptions may automatically renew at the end of each applicable monthly or annual billing period until canceled.

By purchasing an automatically renewing subscription, you authorize recurring charges to your selected payment method until the subscription is canceled.

Customers should cancel before the next renewal date to avoid being charged for the next billing period.

9. Cancellation and Refunds

You may cancel a subscription using any cancellation method made available through your PracticeReady Hub account or by contacting PracticeReady Hub support.

Unless otherwise required by applicable law or expressly stated in writing at the time of purchase, cancellation takes effect at the end of the current paid billing period.

Except where required by law or expressly agreed otherwise, subscription fees already paid are non-refundable and are not prorated for partial billing periods.

10. Taxes

Fees may not include applicable sales, use, excise, value-added, or other taxes unless expressly stated otherwise.

You are responsible for taxes associated with your purchase where applicable, except for taxes imposed on PracticeReady Hub's net income.

11. Customer Content

"Customer Content" means information, documents, images, records, files, invoices, forms, equipment information, inventory information, vendor information, staff information, and other content that you or your authorized users enter, upload, submit, or store through the Services.

As between you and PracticeReady Hub, you retain ownership of your Customer Content.

You grant PracticeReady Hub a limited right to host, store, process, transmit, reproduce, display, and otherwise use Customer Content only as reasonably necessary to provide, maintain, secure, support, and improve the Services and to fulfill our contractual and legal obligations.

You represent that you have the rights and permissions necessary to provide Customer Content to PracticeReady Hub.

You are responsible for the accuracy, legality, completeness, and appropriateness of Customer Content submitted through your account.

12. Patient Information and Protected Health Information

13. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Upload information you do not have the right to provide
• Gain unauthorized access to another person's or organization's account
• Interfere with the security or operation of the Services
• Introduce viruses, malicious code, malware, or other harmful technology
• Attempt to bypass authentication or security controls
• Use automated methods to scrape, copy, or extract substantial portions of the Services without authorization
• Reverse engineer, decompile, disassemble, or attempt to derive source code except where such restriction is prohibited by law
• Copy, reproduce, or create derivative products based on proprietary elements of PracticeReady Hub without authorization
• Resell, sublicense, rent, or provide unauthorized third-party access to the Services
• Use the Services to commit fraud or engage in deceptive or harmful conduct

14. PracticeReady Hub Intellectual Property

PracticeReady Hub and its licensors retain all rights, title, and interest in and to the Services, including the software, platform architecture, interfaces, workflows, databases, designs, graphics, logos, trademarks, reports, templates, documentation, and other proprietary materials, except for Customer Content.

Subject to your compliance with these Terms and payment of applicable subscription fees, PracticeReady Hub grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your authorized internal business purposes during your active subscription.

No ownership interest in PracticeReady Hub's intellectual property is transferred to you.

15. Feedback and Suggestions

If you voluntarily provide ideas, recommendations, suggestions, or feedback regarding PracticeReady Hub, you permit us to use that feedback to develop, improve, or modify the Services without restriction or obligation to compensate you.

This provision does not transfer ownership of your Customer Content.

16. Third-Party Services and Links

PracticeReady Hub may integrate with or link to third-party websites, payment processors, software tools, regulatory resources, vendors, or other third-party services.

Third-party services are governed by their own terms, policies, and practices. PracticeReady Hub does not control and is not responsible for the availability, accuracy, security, content, or conduct of third-party services.

17. Security

PracticeReady Hub uses reasonable administrative, technical, and organizational measures designed to protect the Services and information processed through them.

However, no software platform, internet transmission, network, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining appropriate security practices for their own devices, networks, passwords, authorized users, and account credentials.

18. Service Availability, Maintenance, and Changes

PracticeReady Hub may periodically perform maintenance, updates, upgrades, bug fixes, security changes, or modifications to the Services.

We may add, modify, improve, replace, or discontinue features as the platform evolves.

While we work to provide reliable access to PracticeReady Hub, we do not guarantee that the Services will be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of maintenance, internet or hosting issues, third-party providers, security incidents, events outside our reasonable control, or other operational circumstances.

19. Suspension or Termination

PracticeReady Hub may suspend or restrict access to the Services if reasonably necessary because of:

• Nonpayment of applicable fees
• Violation of these Terms
• Fraudulent or unlawful activity
• A security threat or suspected unauthorized access
• Use that threatens the integrity or operation of the Services
• A legal or regulatory requirement

Where reasonably appropriate, we may provide notice and an opportunity to correct the issue before suspension or termination.

We may terminate the Services or an account where continued use presents a material security, legal, operational, or contractual risk.

20. Customer Data Following Termination

Your right to access the Services may end when your subscription or account terminates.

Customers should download or export records they wish to retain before their access ends whenever export functionality is available.

PracticeReady Hub may retain or delete information following termination in accordance with our Privacy Policy, applicable law, contractual obligations, backup practices, security requirements, and legitimate business needs.

21. Disclaimer of Warranties

22. Limitation of Liability

23. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PracticeReady Hub and its owners, affiliates, officers, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from or related to:

• Your violation of these Terms
• Your unlawful use of the Services
• Customer Content you submit or upload
• Your violation of another person's rights
• Your organization's failure to comply with applicable laws or regulations
• Unauthorized submission of patient or regulated information

24. Force Majeure

PracticeReady Hub will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, acts of government, labor disputes, internet outages, telecommunications failures, hosting failures, cyberattacks, utility failures, war, terrorism, civil unrest, epidemics, pandemics, or failures of third-party service providers.

25. Electronic Communications

By using the Services, you consent to receive electronic communications relating to your account, subscription, security, transactions, support requests, updates, and the operation of PracticeReady Hub.

Electronic notices may be provided by email, through the application, or through other electronic means associated with your account.

26. Changes to These Terms

PracticeReady Hub may update these Terms from time to time as the Services, business practices, or legal requirements change.

When these Terms are updated, the "Last Updated" date at the top of this page will be revised.

If required by applicable law, we may provide additional notice of material changes.

Your continued use of the Services following the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

27. Governing Law and Disputes

These Terms and any dispute relating to the Services will be governed by applicable United States law and, to the extent applicable, the laws of the state in which the PracticeReady Hub operating entity is organized, without regard to conflict-of-law principles.

Nothing in these Terms limits any rights that cannot lawfully be waived under applicable law.

28. General Terms

Entire Agreement

These Terms, the Privacy Policy, the applicable subscription or order terms, and any additional written agreement between PracticeReady Hub and the customer constitute the agreement governing use of the Services.

Severability

If any provision of these Terms is determined to be unlawful, unenforceable, or invalid, the remaining provisions will remain in effect to the maximum extent permitted by law.

No Waiver

Failure by PracticeReady Hub to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from PracticeReady Hub.

PracticeReady Hub may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, corporate restructuring, or similar business transaction.

No Partnership

These Terms do not create a partnership, joint venture, employment, franchise, fiduciary, or agency relationship between you and PracticeReady Hub.

29. Contact Us

If you have questions regarding these Terms of Service, your subscription, or your PracticeReady Hub account, please contact: