Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with PracticeReady Hub and which features you use.

Account and Contact Information

When you create an account, request information, or contact us, we may collect information such as:

• Name
• Business or practice name
• Email address
• Telephone number
• Job title or role
• Account login and authentication information
• Practice or organization location information
• Information you provide when requesting a demonstration or contacting support

Practice and Organization Information

Customers may enter information relating to their practice, organization, or locations in order to use PracticeReady Hub. Depending on the features used, this may include:

• Practice and facility information
• Office locations
• State registration information
• Equipment and asset information
• X-ray equipment and compliance information
• Sterilizer and spore testing records
• Service and maintenance records
• Service invoices and related costs
• Vendor information
• Staff information entered by an authorized customer
• Supply and inventory information
• Calendar events and operational reminders
• Documents and records uploaded to the Document Vault or other areas of the platform

Files and Customer Content

Customers may upload documents, images, invoices, compliance records, equipment records, business cards, forms, and other files to the Services. We refer to this information generally as "Customer Content."

Customers are responsible for ensuring that they have the right and authority to provide Customer Content to PracticeReady Hub and to provide information relating to their employees, contractors, vendors, or other individuals.

Subscription and Payment Information

When you purchase a PracticeReady Hub subscription, payment transactions may be processed by a third-party payment processor such as Stripe.

PracticeReady Hub does not need to directly store your complete payment card number in order to provide the subscription service. Our payment processor may collect and process payment information, billing information, transaction information, and other information necessary to process payments, renewals, refunds, disputes, and subscription activity.

Information Collected Automatically

When you visit our website or use the Services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages or features accessed
• Date and time of access
• Referring pages or websites
• General usage and diagnostic information
• Security and authentication information

This information may be collected through cookies, log files, analytics technologies, and similar tools.

2. How We Use Information

We may use information collected through the Services to:

• Create, maintain, and authenticate user accounts
• Provide and operate PracticeReady Hub
• Provide requested features and functionality
• Maintain customer records and Customer Content
• Process subscriptions and payments
• Provide customer service and technical support
• Respond to demo requests and other inquiries
• Send service-related notices and account communications
• Provide reminders or notifications requested through the Services
• Improve the performance, usability, and reliability of the Services
• Understand how customers use our website and application
• Detect, investigate, and prevent fraud, misuse, security incidents, or unauthorized activity
• Enforce our agreements and policies
• Comply with applicable legal obligations
• Protect the rights, property, and safety of PracticeReady Hub, our customers, and others

3. How We Disclose Information

We may disclose information when reasonably necessary to operate PracticeReady Hub or conduct our business.

Service Providers

We may provide information to companies that perform services on our behalf, such as website hosting, cloud infrastructure, data storage, software services, security services, analytics, email delivery, customer support, and payment processing.

These providers may access information only as necessary to perform services for us or as otherwise permitted by applicable law and their agreements with us.

Payment Processing

Payment and subscription information may be disclosed to and processed by our payment processor, including Stripe, as necessary to complete transactions and administer subscriptions.

Within a Customer Organization

If your account is associated with a practice, company, healthcare organization, or multi-location organization, information associated with your use of the Services may be available to authorized administrators or other authorized users of that organization.

Legal and Safety Requirements

We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, regulation, subpoena, court order, legal process, or governmental request, or to protect the rights, security, property, or safety of PracticeReady Hub, our customers, or others.

Business Transactions

If PracticeReady Hub is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

Sale of Personal Information

PracticeReady Hub does not sell personal information to third parties for monetary consideration.

4. Cookies and Similar Technologies

Our website and Services may use cookies and similar technologies to keep the Services functioning, maintain sessions, improve security, remember preferences, understand website usage, and improve the user experience.

You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website or application.

5. Customer Content and Business Data

PracticeReady Hub customers retain responsibility for the information and documents they choose to enter or upload to the Services.

We process Customer Content in order to provide, maintain, secure, support, and improve the Services and as otherwise permitted by our agreements with customers and applicable law.

Organizations using PracticeReady Hub are responsible for determining which individuals within their organization are authorized to access their accounts and Customer Content.

Important Notice Regarding Patient Information

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmitting or storing information electronically is completely secure. Accordingly, while we work to protect information, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their usernames, passwords, and other account credentials and for restricting access to their accounts.

For a summary of the safeguards built into PracticeReady Hub and how we verify them, see our Security & Trust page.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain customer accounts, fulfill the purposes described in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, enforce agreements, prevent fraud, and maintain appropriate business records.

Retention periods may vary depending on the type of information, the nature of the customer relationship, contractual requirements, and applicable law.

8. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have rights concerning your personal information. These rights may include the right to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about categories of personal information collected or disclosed
• Request a portable copy of certain personal information
• Opt out of certain processing where required by applicable law
• Appeal certain privacy-request decisions where required by applicable law

These rights are subject to applicable exceptions and verification requirements. We may need to verify your identity before processing a privacy request.

We will not unlawfully discriminate against an individual for exercising privacy rights provided by applicable law.

To submit a privacy request, contact us at:

admin@practicereadyhub.com

9. Information About Other Individuals

If you provide information concerning another individual, such as an employee, staff member, vendor representative, contractor, or other business contact, you are responsible for having appropriate authority to provide that information to PracticeReady Hub.

10. Third-Party Websites and Services

The Services may contain links to third-party websites, resources, or services that are not controlled by PracticeReady Hub.

We are not responsible for the privacy practices of third parties. Your interactions with third-party websites or services are governed by their own terms and privacy policies.

11. Children's Privacy

PracticeReady Hub is a business service intended for use by adults and healthcare organizations. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected through the Services without appropriate authorization, we will take reasonable steps to delete it.

12. United States and International Users

PracticeReady Hub is based in the United States. If you access the Services from outside the United States, information may be transferred to, stored in, or processed in the United States or other jurisdictions in which our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal requirements.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page. If required by applicable law, we may provide additional notice of material changes.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information associated with your account, please contact: